General Terms of Business

1. By visiting the museum and / or purchasing an admission ticket you agree to accept the General Terms of Business for the museum and also the House Rules and Fire Safety Regulations at mumok – Museum moderner Kunst Stiftung Ludwig Wien, in the following mumok.

2. By visiting or buying goods or items from the shop at mumok – Museum moderner Kunst Stiftung Ludwig Wien, in the following mumok Shop, you also accept our General Terms of Business.

Validity

The General Terms of Business for the mumok Museum and Shop apply to business relations between visitors and mumok. Whenever an admission ticket is passed on to third parties (as a gift, for example), then the purchaser is obliged to inform any further visitors that the mumok General Terms of Business apply. These Terms are applicable to all contracts between visitors and mumok.

Ticket Categories

• Admission tickets for the day of a museum visit
• Special events in the art education department
• Special events with prior registration
• Cinema tickets

Ticket Prices

The prices stated on the current price lists apply. These prices include all legally required sales tax. mumok reserves the right to apply other prices than stated on price lists (in particular for special exhibitions); these prices are stated on the issued admission tickets. Reduced price tickets can be purchased by individuals falling into one of the groups for whom concessions apply. These groups include school students, students, senior citizens, visitors with special needs, groups of a certain size and upward, people doing military service and alternative civilian service, and mumok cooperation partners. There is no legal right to concessions, and only one ticket per person can be issued. Reduced price tickets are not valid without photo ID proving the right to a concession. In the case of wrongful use of a ticket, mumok has the right to demand the money difference or to ask the visitor to leave the museum. In the latter case, the price of the ticket is not refunded.

Buying Tickets

mumok endeavors to provide the best possible service for ticket purchases to all interested persons. There is, however, no legal right to purchase or reserve one or several tickets for exhibitions or other mumok events. Tickets for mumok exhibitions are available during opening hours at the mumok ticket desks and at the MuseumsQuartier ticket point. mumok reserves the right to refuse to sell tickets either temporarily or in serious instances permanently, in cases when interested persons disturb orderly ticket sales or other visitors to the museum or do not adhere to the museum House Rules or follow instructions given by cash desk or museum personnel.
mumok reserves the right to sell only two tickets per person on the first day of advance sales in cases when exhibitions are in high demand, whereby mumok may decide to apply exceptions to this rule. Ticket payment is in cash, by bank debit card, or by credit card. mumok reserves the right to determine a minimum sum below which payment by credit card will not be accepted.

Return or Substitute Performance for Tickets

Tickets may only be returned or exchanged for a museum ticket voucher. Replacements for lost tickets (however lost) or for tickets that have not been used or only partly been used cannot be made. This applies particularly to late arrivals at events and early cancellation of annual tickets. In these cases, the purchase price cannot be divided and refunded. This also applies to visitors who arrive shortly before closing time and who cannot be admitted to the museum due to high demand for an exhibition or the whole museum, and in particular the temporary closure of certain galleries due to high demand.

Validity of Purchased Tickets

Purchased tickets entitle admission to the museum for one year from the date of issue (example: purchased January 1, 2017, valid until January 1, 2018). The museum may also extend the validity of tickets up until the general limitation period of thirty years from the date of purchase.

Cancellation to or Alteration of Exhibitions, Guided Tours, and Other Events

If an exhibition or an event or tour included in and printed and named on the admission ticket, however advertised or if purchased solely for the named exhibition or event, is replaced by another exhibition or event, or rescheduled or cancelled, then already purchased tickets cannot be refunded by mumok. Admission tickets are valid for all exhibition spaces at mumok open at the time of the visit, irrespective of which exhibitions, tours, or other events are advertised or announced. Tickets can also not be refunded when access to the museum is restricted due to temporary closure of exhibition levels for events or for reasons of preservation at times of prolonged rainfall or heavy snow. mumok expressly reserves the right to close the museum at any time due to weather conditions or events. The rescheduling or cancellation of tours or special events will also not entitle to the return of purchased tickets. In the case of tours booked separately and not included in the museum admission ticket and when the times of these are altered by two hours or more or they are cancelled, then the price paid for the tour may be refunded. Visitors are responsible for checking possible changed times on the day of the tour or event, either in the media or by telephoning mumok.

Data Protection

With the exception of annual tickets, tickets are bought anonymously. mumok also informs purchasers of annual tickets as to their declaration of acceptance for their personal data to be used. In the case of registrations for special events, the relevant declaration of acceptance of the mumok art education department applies.

Tickets for Special Events with Advance Registration

It is possible to cancel advance registration to special events free of charge up to 48 hours before the event begins. Thereafter the full price is charged. This includes Saturday workshops for children, Overpainted Workshops, workshops and art conversations for groups, the Vienna Action, and also individually booked guided tours and workshops (children’s birthday parties). If a mumok event is cancelled, the mumok endeavors to offer an alternative date without prejudice to the validity of tickets. Otherwise a voucher for an event of equal value is provided. Cash returns are not possible.

Tickets for Cinema Presentations

Tickets purchased for the mumok kino can be exchanged prior to the purchased screening for a voucher for another mumok kino screening. If a screening is cancelled after tickets have been purchased, then the ticket holder is entitled to exchange tickets for a voucher for another mumok kino screening. Replacement in cash is not possible.

Buying Goods and Articles in the mumok Shop

All prices for goods and articles are inclusive of statutory sales tax. Statutory warranty and guarantee provisions apply. If certain articles are not in stock customers can ask shop staff if it is possible to place orders.

Return and Exchange of Goods from the mumok Shop

Goods and articles from the mumok Shop may be returned and exchanged for a Shop voucher within 14 days of purchase and upon presentation of the receipt. We only take back and exchange goods and articles that are unused and undamaged and presented at the mumok Shop cash desk. It is not possible to refund monies for purchased goods and articles, and there can be no cash payments for any difference in value between vouchers and purchased goods.

Claims for Damages

Claims for damages by customers, for whatever reason, in particular due to an impossibility to perform the contract, are excluded in so far as they are not based on intent or gross negligence on the part of mumok. This exclusion is not applicable to compensation for damage to persons or to items passed on for further processing or for damages under the terms of the Product Liability Act.

Other Matters

It is prohibited to offer for sale or to sell admission tickets to events in the museum premises. By entering the mumok premises, visitors accept the valid mumok House Rules. A valid admission ticket must be presented to any mumok personnel upon request. In cases of violation of the mumok House Rules, visitors can be asked to leave the exhibition, guided tour, or event. The price of admission is not refunded in this case.


The place of performance is Vienna. Austrian law applies.

For business owners and consumers whose domicile or regular place of residence is not in Austria and who are not employed in Austria, all disputes in connection with this contract, also concerning its formation and termination, must be brought before the relevant Vienna court.

mumok reserves the right to amend and update these General Terms of Business at any time, whereby any such amendments are only applicable to future contracts.

Contact

mumok Shop
Museumsplatz 1, A-1070 Wien
Mario Greller
T +43-1-525 00–2353
F +43-1-525 00-1300
shop@mumok.at
Data Protection Officer: Laura Hamid
datenschutz@mumok.at

mumok – Museum moderner Kunst Stiftung Ludwig Wien
Legal status: public scientific institution
Commercial register number: FN 225579i
Commercial register court: Handelsgericht Wien
VATIN: ATU16286908