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House Rules and Regulations

  1. These rules apply to all premises belonging to the mumok (Museum moderner Kunst Stiftung Ludwig Wien) at its Museumsquartier, Museumsplatz 1, 1070 Vienna address. All persons who enter these premises are bound by these rules. All mumok staff and in particular security and supervisory staff are responsible for implementing these rules.
  2. Entrance tickets apply for single entrance to the exhibition galleries during published hours of opening, and are not transferable. Purchasing an entrance ticket also implies acceptance of the mumok General Terms of Business. On leaving the building, entrance tickets lose their validity. If it is necessary to leave the mumok building for a short time during a visit, this can be agreed with cash-desk personnel. The purchase of entrance tickets may be refused. Special terms apply for free or reduced entrance prices, and these are displayed at the cash desk. Monies paid for guided tours cannot be refunded in case of non-participation. Work undertaken to set up and dismantle exhibitions in the galleries may lead to restrictions of access.
  3. Instructions by security and supervisory staff must be followed at all times.
  4. Touching exhibits is prohibited.
  5. It is prohibited to climb over barriers.
  6. Photography without flash is permitted unless otherwise stated. The use of tripods and of flash photography and any lighting equipment or moving-image filming is only possible with prior permission from the mumok press office.
  7. Telephoning is prohibited in the exhibition galleries.
  8. Eating and drinking is only permissible in designated areas (catering area on Level 1 and the rentable event areas). In particular, entering the exhibition with food or drink is expressly prohibited.
  9. The consumption of alcohol is strictly prohibited in the whole museum, except the catering area on Level 1, the Court Stables, the Lounge (Level 9), and the mumok kino.
  10. Smoking is prohibited in the museum area.
  11. It is not permitted to bring pets into the mumok, except dogs for persons with visual disabilities (documentary proof must be presented on request).
  12. It is prohibited to bring dangerous items, weapons, etc., into the mumok. Security and supervisory staff are authorized to check bags.
  13. We ask for your understanding that for security reasons large bags such as  rucksacks, sports and school bags, and suitcases are not permitted in the exhibition galleries and must be deposited in the cloakroom. Lockers are also available in the cloakroom area free of charge. It is not permitted to leave large bags in other places. Scooters, bicycles, umbrellas, and containers with liquids and empty gas bottles are also not permitted in the exhibition galleries. Handbags must be carried in front of your body. In certain weather conditions, visitors are asked for reasons of the preservation and conservation of artworks to leave jackets and coats in the cloakroom. mumok accepts no liability for the contents of cloakroom lockers. 
  14. Emergency exits may only be used in case of emergency. All corridors, emergency exits, and other exits must not be blocked. Items of furniture, armchairs, or benches may not be moved.
  15. In case of a fire alarm all mumok security personnel instructions must be strictly followed. Leave the building by the shortest possible route. Elevators may not be used.
  16. For security reasons, the entire museum area is under cctv surveillance. mumok reserves the right to pass these recordings onto relevant authorities and courts in case of need and subsequent to official request.
  17. There is a bell for wheelchair users at the mumok main entrance. When this bell is rung, mumok security personnel are informed and are obliged to offer assistance. Inside the building, mumok has wheelchair elevators, which may only be used by wheelchair users and people with walking disabilities. Stair lifts may only be used under the supervision of trained personnel. In case of need please refer to the mumok staff or our central security office under telephone +43 1 52500-1425.
  18. The mumok may only be entered via the designated entrances and gateways when these are opened to accommodate current requirements. Persons who are not mumok employees and do not possess an entrance ticket may only enter non-exhibition spaces within the building after prior registration and in matters of business, or with express permission of the mumok management.
  19. Posters and other advertising materials may only be placed in or on the building by mumok staff, after prior permission of the mumok management, and only in the designated areas and in accordance with available space.
  20. Visitors are liable for any direct damage and subsequent damage they cause to the mumok building, artworks, or any portable furnishings and equipment. Damage caused through not respecting these rules and regulations and accident-prevention rules are subject to complete personal liability. Children under 10 years may only enter the exhibition galleries accompanied by an adult. Parents are liable for their children.
  21. Found objects will be deposited in the cloakroom and handed to owners upon proof of ownership.
  22. In cases of gross violation of these rules and regulations or other inappropriate behavior, security personnel are authorized to request visitors to leave the building and they may also permanently refuse right of entry. There is no right of refund of entrance monies in this case.
  23. At particularly busy times security personnel are authorized to temporarily close the whole museum or specific galleries to further visitors for security reasons. There is no right of refund of entrance monies in this case.
  24. Outside of museum opening hours, persons who are not mumok employees are prohibited from entering the mumok and all its premises without prior registration and permission, with the exception of the café / restaurant and areas under rent to others or whenever business requires.

The director
Karola Kraus